PGi AdvantEDGE Customer Success Program

PGi AdvantEDGE is a customer success program that offers the support you need to ensure a smooth transition to our collaboration products, services and solutions. AdvantEDGE is designed to guide you through the transition period to increase user adoption rates and ensure maximum ROI.

Download the Brochure Contact Us

Your Success is Our Priority

  • Adoption rates climb to nearly 80% vs. 14% for typical software companies, providing our customers great ROI
  • Training and Adoption Programs drive a 5X increase in tool usage, which drives a better customer experience
  • 100% of customers implemented by the PGi AdvantEDGE team are “Very Satisfied” with their experience
  • 97% of customers cite Training and Adoption Programs as key implementation success factors

Phase 1: Engage

The first step is to engage your team. Throughout this discovery and planning process, PGi will work with you to:

  • Identify and engage with your most important stakeholders
  • Identify implementation scope and business requirements
  • Conduct a full technical assessment to ensure your PGi solutions will perform with the highest quality
  • Determine high-level use case and applications in order to develop migration, communication and adoption strategies
  • Schedule regular project team meetings; keeping all parties aligned on implementation progress and achievement of deliverables

Phase 2: Design

Now, you’re on your way to success! PGi will transform your initial requirements into an actionable strategy

  • Create a detailed implementation strategy and project plan
  • Develop successful training, communication and adoption programs based on your how end users  users learn best and  how they will plan to use the PGi solution
  • Configure accounts and billing structure based on end user and customer business needs
  • Confirm strategy assumptions, use cases and applications by launching Phase 1

Phase 3: Guide

You’re almost there… PGi’s team of experts will manage and execute every aspect of your communications and training programs:

  • Execute your validated implementation plan, keep track of timelines and upcoming deliverables
  • Launch your comprehensive communication plan by sending proactive messages, like training notices and account activation
  • Provide users with account information and access to trainings
  • Ensure that end users understand the benefits of solutions or services, and have access to resources to help with the transition

Phase 4: Educate

You’ve made it to the finish line! PGi will make sure that you have the proper education and support for success:

  • Deliver live and on-demand training in conjunction with Quick Start Guides and tutorials
  • Drive ongoing user adoption campaigns to remind users who haven’t started using PGi’s solutions or services yet
  • Communicate the benefits of using software tool and apps, and reinforce training resources
  • Analyze adoption, measure ROI and deactivate prior services
  • Continued usage and behavior-based communications

75 % der Fortune 100-Unternehmen vertrauen PGi.
Sehen Sie warum.

Kontakt