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IT Insight Series: Empowering the User

In our previous IT Insight Series whitepaper and eBook, we discussed how the role of IT is changing rapidly, especially when it comes to maintaining credibility while controlling the ever increasing presence of shadow IT. In this installment, we want to expand upon the importance of IT’s role, specifically during the implementation and adoption process of new programs and applications for a business.

It’s no secret that new technology drives cultural transformation, slays status quos and propels team productivity and collaboration, but what tech providers don’t want to admit is that these new applications don’t really accomplish any of those things unless the implementation and adoption process is seamless.

From enterprise deployment to mobile positioning, there are million things that can go wrong, and a number of recurring oversights can prevent a well-intentioned purchase from providing significant ROI. And unfortunately, many IT teams don’t have dedicated personnel to roll out new software and applications.

PGi’s SVP of Customer Success, Angelina Beitia, says, “A successful implementation begins well before the day you roll out a solution. A best-in-class customer success team provides a partnership from the earliest stages of planning and determining processes. But too often, these first steps are overlooked or oversimplified.”

From alignment strategies and personalized training to benchmarking reports and user adoption campaigns, it is important to map out the implementation process to ensure end-user success.

To learn more about how having a team of dedicated professionals help with the implementation process can catapult your application’s success and ROI, check out our latest IT Insight Series white paper, Empowering the User—Adoption Programs Drive Technology Success. Click here to download the free white paper.

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About Andrea Duke

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