Recent Posts

Opportunities in a Multi-Generational Workforce

The telephone makes for an interesting comparison point when looking at how members of different generations view technology. Think about it. Someone who entered the workforce in the 1970s used one, as did someone who joined the workforce yesterday. How they use it and the device itself, however, are radically different.

Talking to colleagues is still central to accomplishing tasks and driving business success. But, we use phones in a fundamentally different way today than we did 40 years ago. Members of a multi-generational workforce hold diverse views on how to use technology on any given day, and how important it is to them in choosing where to work.

When next you have the opportunity, ask an IT leader how they support different generations at work. It’s more complicated than it might seem, as each generation has their own technology preferences and habits.

Just think about adding work apps on a smart phone. While it’s no problem for millennials and members of Gen X and Z, Baby Boomers may feel differently. But, more than anything, having a workplace with members from diverse generations allows the opportunity for workers to learn from one another. One of the most compelling discussions we have as a team is how we are using technology differently.

Welcome Change

While change can be angst-inducing, it’s better to lean in and embrace it. This helps break down silos, gives us greater access, and allows us to think through how our customers and end-users are also thinking about technology at work.

Avoid Stereotypes

It’s important to not always accept stereotypes as the truth. Stereotypes suggest younger generations are technologically savvy, while older generations are not. Even if surveys find this notion true, as with every rule, there are exceptions. There are tangible differences within a single generation.

Rather than approaching colleagues from a particular generation with a preconceived perception, make it a point to learn their viewpoints on a specific topic, such as technology, and recognize their strengths and weaknesses. Today’s workers must be prepared to learn, teach and adapt in the modern workplace.

Tailor Your Communication Style

By understanding multi-generational viewpoints and skillsets, leaders can tailor their leadership to get the most out of a team and provide the technology that bests suits them. In fact, multi-generational companies are the most robust and successful in today’s economy. It’s not about simply giving in to the whims of the group (rolling out the beer keg every Friday) but listening to what drives them. It’s about building a trust and connection with everyone in the organization. By doing so, team members will feel empowered. When teams feel empowered, their work is often inspired.

Still wondering how enterprises can best serve the technology needs of their multi-generational workforce? Read my full post at No Jitter.

Recent Posts

The Real Cost of Poor User Experience in Business Tech

user experience

Technology is such a normal part of our daily lives that we often don’t realize just how much time we spend using it. Back in 2014, 60% of employees reported using mobile apps for work-related tasks. By 2018, that number had risen to at least 80%, as reported by McKinsey. Communication technology, in particular, is pervasive throughout the professional world—and when it …

Read More »

Technology Isn’t a Catchphrase

technology

I’ve talked a lot about how organizations must evaluate technology and deploy the solutions they believe will have the most significant impact on both their businesses and on their teams. They must decide how to implement technologies to advance effective enterprise communication and drive results. Technology is Table Stakes for Staying Relevant Technology must be viewed as more than a …

Read More »

VoIP vs. Landline: What’s Best for Your Business?

VoIP

When you’re setting up a business phone, you need to decide whether to use a landline—a classic phone connected to underground copper wires—or a more modern technology called VoIP (Voice Over Internet Protocol). Here’s a crash course in the cost, reliability, and features of each. Cost If bottom-line costs are your top priority, VoIP is your friend. Both setup costs …

Read More »

Business Communications Myths That Can Shrink Your Margins

business communications myths

Myths are sticky. For example, many people still believe that blood is blue until it’s oxygenated, or that it’s dangerous to swim right after lunch. Many myths are harmless—but believing these four business communications myths can hurt your business. Myth #1: Voice is dead. These days, it seems like people do everything silently, from the safety of their screens. But …

Read More »

It’s Time to Embrace the Concept of ‘Work Wherever’

Work Wherever

The idea that being present or collaborative is somehow tied to a location is an antiquated belief. In fact, organizations that buy into this way of thinking aren’t just showing they are behind the times, they are stifling their ability to move forward. Stat after stat proves that the workforce is becoming more mobile and younger generations are interacting with …

Read More »
Powered By OneLink