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Tag Archives: Implementation

How to Maximize Your Skype for Business Investment

With over 50 billion minutes of traffic each month, it’s no secret that Skype for Business (Skype) is frequently used by enterprises to solve day-to-day instant messaging and communication needs. No matter which communication or collaboration system you use, for many IT professionals extracting the most value out of your investments is a difficult job. We recently caught up with …

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Video: Let PGi’s Customer Success Team Lead Your Team to a Winning Product Deployment

customer success

At PGi, the desire to please our customers is more than just a goal; it is the motivating factor behind everything we do. From designing products that meet our customers’ needs and gathering real-time feedback to incorporate into ongoing product development, the voice of the customer directs our decisions and strategy. The PGi experience that our customers receive is more …

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21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

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IT Insight Series: Empowering the User

In our previous IT Insight Series whitepaper and eBook, we discussed how the role of IT is changing rapidly, especially when it comes to maintaining credibility while controlling the ever increasing presence of shadow IT. In this installment, we want to expand upon the importance of IT’s role, specifically during the implementation and adoption process of new programs and applications …

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