PGi Sub-Processors and Subcontractors

American Teleconferencing Services Ltd. d/b/a Premiere Global Services and/or affiliates (“PGi”) uses certain sub-processors and subcontractors.

“Sub-processor” is a third party personal data processor engaged by PGi who has, or potentially can have, access to or process our customers´ personal data under our instructions. PGi carries out a due diligence and has adopted contractual safeguards with its sub-processors including but not limited to the requirement implement and maintain appropriate technical and organizational measures.

The following list of sub-processors describes the nature of services that those carry out, the PGi service associated with and their location.

Name of sub-processor Nature of services Services associated with Entity Country
ASC Services LLC   Transcription services provider for North America customers Automated audio conferencing USA
Amazon Web Services Inc. Cloud hosting services for service data at rest Audio, web conferencing and webcasting Ireland, United Kingdom, Germany, United States, Singapore, Australia and Japan
Cisco Systems Inc Webconferencing services provider Webex ® web conferencing (resold services) USA
Compunetix Hardware and application technical support Operator assisted audio conferencing USA
Front Line Call Center Customer technical support via chat and email Webcasting USA
GlobalLingo Transcription services sprovider for customers worlwide Operator assisted audio conferencing United States, Europe and Asia Pacific
GlobeLink Simultaneous translation services provided on PGi´s premises Operator assisted audio conferencing USA
Hive Streaming AB Content Delivery Network provider and customer service support Webcasting Schweden
LanguageLine Services Simultaneous translation services provided on PGi´s premises Operator assisted audio conferencing USA
Microsoft Corp. Skype for Business related services and audio conferencing integration Audio conferencing integration with Skype for Business ® USA
MessageGears LLC. Email software service provider iMeet and Agenday  collaboration solutions USA
Net Transcripts Inc. Transcription services provider for customers in North America Operator assisted audio conferencing USA
Peak Pro Staffing Inc Answering lines support Operator assisted audio conferencing USA
Workfront Online proofing features integrated into the iMeet Central product experience. iMeet Central collaboration solution USA
Salesforce.com Inc Global enterprise CRM system and cloud hosting services Audio, web conferencing and webcasting USA
Scribe Software Corp Integration platform provider that allows our APIs to interface with third party CRM APIs Webcasting USA
Sure Shot Media & Marketing LLC Integration platform provider that allows our APIs to interface with third party CRM APIs Webcasting USA
Zendesk Inc. Chat and email service provider Audio and Web Conferencing USA

“Subcontractors” are third parties that do not have access or are not instructed by PGi to process customers´ personal data but that PGi uses as subcontractors to assist in operations necessary to provide our services.

Name of subcontractor Nature of services Services associated with Entity Country
Data 102 LLC Data center provider for service data at rest Audio and Web Conferencing USA
Digital Realty Inc. Data center provider for service data at rest Webcasting USA
Sirius Computer Solutions, Inc. Data center provider for service data at rest Webcasting USA

PGi’s affiliate entities may also be considered sub-processors where PGi is acting as a data processor. The functions that these sub-processor affiliates may supply vary depending on the entity country, the service associated with and type of support needed and when required. The functions can be the following: assist in the provision of customer support, technical operations such as preventing or addressing technical or service problems, provision of operator assisted services by agents and events production and support in general and account management.

Name of affiliate sub-processor Entity Country
TalkPoint Holdings LLC USA
Premiere Conferencing (Canada) Limited Kanada
Premiere Conferencing GMBH Deutschland
Premiere Conferencing (Ireland) Ltd. Irland
Premiere Conferencing EURL Frankreich
Premiere Global Services APS Dänemark
Premiere Conferencing (UK) Ltd. Vereinigtes Königreich
TalkPoint Europe Ltd. Vereinigtes Königreich
PGS Premiere Conferencing Pvt Ltd. Indien
Premiere Conferencing (Hong Kong) Ltd. Hongkong
Premiere Conferencing Pte Ltd. Singapur
Premiere Conferencing (Malaysia) Sdn. Bhd Malaysia
Premiere Global Telecommunication Technology (Shanghai) Co., Ltd. China
Premiere Conferencing Pty Ltd. Australien
Premiere Conferencing (Japan), Inc Japan
Premiere Global Services Korea Ltd Südkorea